The full package.
Our products and services have evolved over time to include many levels of support for the design effort. These include user research, content strategy, information architecture, design, development and maintenance. In addition, we provide content, workflow, system administration and cybersecurity support.
Collaborative applications integrate partner technologies and services.
We help cutting-edge partner technologies reach a broader audience by providing content strategy, user experience design and user interface development. In addition, we work with groups such as NASA's Deep Space Network to incorporate real-time satellite data into our web applications.
View an Eclipse from multiple perspectives over time with NASA's Eclipse 2017. Monitor sea level height, atmospheric carbon dioxide concentration, Antarctic ozone and other vital signs with Earth Now. Explore our galaxy with Eyes on Exoplanets.
Data, System Administration and Cybersecurity.
Our services include data integration, cloud system administration and website security support.
We work directly with NASA's Deep Space Network to provide a server architecture for near-realtime data, which is integrated with public-facing features of our websites. We provide data API's to support partner websites and applications.
Our streamlined cloud services strategy is implemented using a centralized codebase, enabling continuous testing and deployment of new features, performance improvements, and security updates. Various tools are used to track performance and provide cost reports, including New Relic, AWS CloudWatch, Google Analytics, Google Cloud Platform, and AWS Cost Explorer.
For NASA, we've supported extreme-high traffic events while also facilitating near-real-time raw image feeds from spacecraft to the websites we support:
- Mars InSight Landing: 840,000 pageviews/hour
- Cassini Grand Finale: 200,000 pageviews/hour
We consider redundancy, scalability, and the current state of all web application vulnerabilities during planning and development, and work with institutional cybersecurity departments to regularly scan web applications.
Workflow and Content Support.
It is always our goal to establish and maintain design integrity along with sustainable collaborative workflows. Project management and customer support is essential to this effort.
Our managerial approach is centralized, responsive and flexible, and integrated with our Agile process. We utilize modern tools and methods, designed around many years of institutional support for JPL and NASA, and provide dedicated content support specialists as needed according to demand.
Our collaborative workflow includes:
- Daily correspondence
- Priorities/status meetings, design presentations and ongoing consultation
- Management of shared documents
- Web producer/content support
- Feature requests and ticket tracking
- Ongoing CMS training and support
Our key personnel are available during business hours with multiple levels of redundancy for urgent issues, and we provide emergency support during off-hours.
At the beginning of new initiative, we provide up-front discussions and discovery meetings appropriate to the type of project at hand.
Discovery topics for a new project include:
- Vision and Goals
- Design/UX/Content Strategy
- Analytics/Site Traffic
- Search Engine Optimization
- Content Development/CMS
- Technology Infrastructure